FAQs
Here are some Frequently Asked Questions.
What should I expect at my first visit?
Why does the first visit cost more than a routine treatment?
What should I wear to my appointment?
What happens if I don't attend my appointment?
What should I expect at my first visit?
At your first visit to exeterpodiatry, we will ask you to fill in a form about your medical history, including which medicines you take (if any). This helps us to determine whether your foot problems are related to your general health, and also which treatments are most suitable for you.
We will ask you about your foot problems and also talk about how you feel we can help you. To find out more about your problem, we will need to examine your feet and may assess your circulation and sensation if appropriate. We may also ask you about your lifestyle. It is often useful if you bring in a selection of the footwear you wear most often.
When we have a good idea of what your problem involves, we can tailor a treatment plan to your needs. Treatment may need to be provided over several appointments, or you may need on-going care.
Usually, your treatment will commence during your first appointment, but sometimes you will need to come back another time if your treatment is likely to be more complex, for example, if you need nail surgery, or if you need a more in-depth biomechanical assessment and casting for foot orthoses.
Why does the first visit cost more than a routine treatment?
During your first visit, not only do we need to ask you questions about your current foot problem, we also need to gather information about your general health and lifestyle, as these things can have an impact on your foot problem. We will make a diagnosis where possible so that we can formulate an individualised treatment plan which we will discuss with you. We also might need to do other tests during this visit, such as checking your circulation and the sensation in your feet.
The gathering of this essential information and performing these assessments takes additional time, which is reflected in the cost. This initial visit typically lasts about 40 minutes.
What should I wear to my appointment?
Generally, there are no special requirements regarding what you wear to your appointment. However, if you are attending for a musculoskeletal biomechanical assessment it is useful if we can see your legs, so we request that you wear (or bring in) leggings or shorts.
Your footwear can give us clues as to the possible causes of your problem. It is often useful to bring along the footwear that you use most often, especially if your problem is related to a particular activity, such as sport. Don't forget to bring along the footwear you use around the house (including slippers if you use them).
What happens if I don't attend my appointment?
When an appointment has been made for you, the time is allotted to specifically see you, and we are unable to fill this timeslot at short notice.
As such, we request that you give us at least 24 hours notice by phone if you are unable to attend your appointment.
If you fail to attend your appointment and you have not given us notice, a 'routine' treatment fee will be charged.
If you arrive late for your appointment, we will see you for the remaining period of your allotted appointment slot, but your full appointment fee will stand.
TO CANCEL YOUR APPOINTMENT, PHONE US ON 01392 454954, GIVING US AT LEAST 24 HOURS NOTICE